Terms of Service

1. About fufu

These Terms of Service govern your use of the fufu mobile app and website (together, "the Service"). The Service is operated by Fufu Technologies B.V., trading as fufu, registered office Papaverweg 34, Unit B100, 1032 KJ Amsterdam, the Netherlands, KvK number 42043464("fufu", "we", "us", "our").

By creating an account or using the Service, you agree to these terms. If you do not agree, do not use fufu.

2. The Service

fufu reads food labels, ingredient lists and menus, and compares them with the allergies, intolerances and dietary choices you set for the people in your household.

fufu is an information tool. It is not a medical device, and it does not give medical advice, diagnose or treat any condition. Ingredient and allergen information comes from product labels, public databases and what you photograph. We work to keep it accurate, but we cannot promise it is always complete, current or free from error.

Always check the label yourself — especially for a severe allergy or a risk of anaphylaxis — and do not rely on fufu alone to decide whether a food is safe.

3. Accounts

You must be at least 16 years old to create an account. By creating an account, you confirm that you are.

You are responsible for keeping your sign-in details secure and for everything done with your account. Tell us straight away at hello@getfufu.app if you think someone else has used it.

We may suspend or close accounts that break these terms or that we reasonably believe are being used fraudulently.

4. Free scans and paid plans

You can try fufu with a limited number of free scans. After that, scanning needs a paid plan: a one-off seven-day pass, or a monthly or annual subscription. The seven-day pass is a single purchase and never renews.

You can buy a plan in the app, through the App Store or Google Play (section 5), or on our website, through Paddle (section 6). Which one you used decides who bills you, and where you manage, cancel or ask for a refund.

5. In-app purchases (Apple and Google)

Who bills you. If you buy in the app, Apple (App Store) or Google (Google Play) takes the payment and bills you, under their own terms. The price is the one shown in the store when you buy, including any tax.

Renewal. Subscriptions renew automatically at the end of each period, at the same length and price, unless you cancel. On the App Store, cancel at least 24 hours before the period ends, or you are charged for the next one; Apple charges the renewal within the 24 hours before the period ends. On Google Play, you can cancel at any time before the renewal date. If an offer includes a free trial, it becomes a paid subscription when the trial ends unless you cancel before then.

Managing and cancelling. You manage and cancel an in-app subscription in the store, not in fufu:

• iPhone or iPad: Settings → your name → Subscriptions.
• Android: the Google Play Store app → Payments & subscriptions → Subscriptions.

Cancelling stops the next renewal. You keep access until the end of the period you have paid for. Deleting the fufu app or your fufu account does not cancel a store subscription.

Refunds. We cannot give refunds for in-app purchases, because Apple or Google took the payment. Ask them: Apple at reportaproblem.apple.com, Google through the Play Store app or play.google.com. If they refund you, access to what you bought ends.

6. Website purchases (Paddle)

Who you are paying. If you buy on our website, Paddle.com Market Limited ("Paddle") processes the payment as merchant of record and authorised reseller of our service. Paddle handles your payment, calculates and pays any tax due, and issues your invoice. Your purchase is also subject to Paddle’s buyer terms.

Prices and tax. The price you see is the price you pay. It includes VAT and any other sales tax that applies in your country; nothing is added at checkout. Your invoice shows the tax separately, and because tax rates differ by country, the same plan may cost a different amount where you live.

Renewal, cancellation and refunds. Website subscriptions renew automatically until you cancel, and cancelling takes effect at the end of the period you have already paid for. You can cancel in your fufu account on the website. Paddle issues refunds as merchant of record. EU and EEA consumers have a right of withdrawal, subject to the consent to immediate performance given at checkout. All of this is set out in full in our Refund and Cancellation Policy, which forms part of these terms.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose.
• Try to reverse engineer, decompile or extract source code from the app.
• Use automated means to scrape, crawl or harvest data from the Service.
• Enter false, misleading or malicious content in household profiles or scans.
• Interfere with or disrupt the Service or its infrastructure, or try to get more free scans than we offer.

8. Intellectual property

The Service and its content — including the fufu name, logo and app code — are protected by intellectual property law. No rights in them pass to you: these terms only let you use the Service.

What you put into fufu (household profiles, scan history) stays yours. You give us a limited licence to process it only to provide the Service to you.

9. Limitation of liability

As far as Dutch law allows, Fufu Technologies B.V. is not liable for any indirect, incidental, special or consequential damages arising from your use of the Service, including harm to health resulting from relying on information in the app.

Our total liability to you for any claim under these terms is limited to the amount you paid for fufu in the 12 months before the claim, or €50, whichever is greater.

Nothing in these terms limits our liability for fraud, gross negligence or anything else that cannot be excluded under Dutch law.

10. Availability and changes

We aim to keep the Service available but cannot promise uninterrupted access. We may carry out maintenance, add features, or change or stop parts of the Service at any time.

If we make important changes to these terms, we will tell you by email or in the app at least 14 days before they take effect. Using fufu after that date means you accept the new terms.

11. Governing law and disputes

These terms are governed by the laws of the Netherlands. Disputes about these terms or the Service go to the competent courts in Amsterdam, the Netherlands, unless the consumer protection laws of the country you live in give you a different court.

Before going to court, please contact us at hello@getfufu.app so we can try to sort it out together.

12. Contact

Fufu Technologies B.V., trading as fufu
Papaverweg 34, Unit B100, 1032 KJ Amsterdam, the Netherlands
KvK number 42043464
hello@getfufu.app